iDLOGIC
2 Bodieve
Wadebridge
Cornwall
PL27 6EF
01841 541062
support@idlogic.co.uk
Animal Tracker is moving to Identibase
Animal Tracker is currently transitioning customer accounts and microchip registrations to Identibase. During this changeover, there may be a few bumps while the new registration and different account processes are finalised over the next few weeks.
Existing Animal Tracker services are currently still accessible, and customers will be informed individually as their accounts are migrated across. Existing Animal Tracker implanter accounts should be automatically migrated, with no new implanter verifications needed.
Customers wishing to set up a new Implanter accounts during this transition may experience some changes while the new processes are introduced and will need to show proof of completed implanter training to create their Identibase Implanter account.
We are working to clarify the new arrangements for iDLOGIC customers and will update our guidance and the iDLOGIC website with all the necessary information as soon as everything is confirmed.
Your iDLOGIC microchips are unaffected by the database takeover; however, the process for registering them will change.
In the meantime, if you have any database or registration queries, please contact the Animal Tracker team directly:
Email: help@animaltracker.co.uk
Tel: 01737 881495
Terms and Conditions
Need help? You can email us or click here.
Cancellations and Returns
Cancellation and Returns of your order may be made by telephone only, up to 14 days after delivery and only if the goods are in the original packaging and in an unused condition. Accepted cancellations and returns will receive a full refund less any postage charged.
If you wish to cancel or return an order please contact us first. Items must be returned to
iDLOGIC
2 Bodieve
Wadebridge
Cornwall
PL27 6EF
Next Working Day Delivery
If your order is placed before 12pm Monday to Thursday you can choose next working day delivery.
Orders placed before 12pm on a Friday will arrive on the following Monday.
Orders placed at a weekend or after 12pm on a Friday will arrive the following Tuesday.
Deliveries Regarding Royal Mail
If the order is delayed or lost in the post a refund or a replacement order will be offered after the completion of the Royal Mail investigation. A Royal Mail investigation can not be started before 15 days after the date of posting.
Our standard delivery option is 2nd class Royal Mail signed for, however the post office will not treat this any more urgent than standard 1st class post and it typically takes 3-4 days, but could take up to ten working days to arrive.
The customer is responsible for entering the correct delivery address at checkout and any additional costs that arise out of incorrect address entry must be met by the customer. We will do our best to redirect any parcel that has not been yet been dispatched or is still in transit.