iDLOGIC
2 Bodieve
Wadebridge
Cornwall
PL27 6EF
01841 541062
support@idlogic.co.uk
Animal Tracker is moving to Identibase
Animal Tracker is currently transitioning customer accounts and microchip registrations to Identibase. During this changeover, there may be a few bumps while the new registration and different account processes are finalised over the next few weeks.
Existing Animal Tracker services are currently still accessible, and customers will be informed individually as their accounts are migrated across.
Customers wishing to set up a new account during this transition may experience some changes while the new processes are introduced.
We are working to clarify the new arrangements for iDLOGIC customers and will update our guidance and the iDLOGIC website with all the necessary information as soon as everything is confirmed.
Your iDLOGIC microchips are unaffected by the database takeover; however, the process for registering them will change.
In the meantime, if you have any database or registration queries, please contact the Animal Tracker team directly:
Email: help@animaltracker.co.uk
Tel: 01737 881495
Delivery Information
Need help? You can email us or click here.
We offer very competitive delivery options for the UK and most of Europe through Royal Mail.
For orders delivered to the UK
Standard Delivery (3 to 4 business days) from £3.99
Priority Delivery (1 to 3 business days) from £4.99
Next Day Signed Special Delivery (order by 12 noon) from £8.65
For orders delivered to Ireland and Europe
Standard Delivery (typically 6 to 7 business days) from £9.99
Standard Delivery (UK and Europe)
We endeavour to dispatch standard orders within 48 hours on a normal working day. Delivery time is typically 2-3 working days from date of order dispatch to the UK, or 6-7 working days to Europe.
Priority Delivery (UK Only)
We endeavour to dispatch priority orders within 24 hours of order reciept on a normal working day, orders placed on Friday may be dispatched the following Monday. Delivery time is typically 1-2 working days from date of dispatch.
Next Day Signed Special Delivery (UK Only)
Orders must be placed on our website by 12 noon for next working day delivery. Orders placed after 12 noon on a Friday will be delivered on Tuesday.
Please note that all orders will be signed for upon delivery, standard and priority delivery speeds are not guaranteed so please bear that in mind when placing your order if timing is an issue.
For orders to Europe Any import duties and/or taxes must be paid for by the buyer on receipt. We are unable to guarantee a delivery date on international orders as the time your parcel will take to clear the customs office in your country will vary. Please contact your local customs office for information on applicable fees and clearing times.
International Orders Please contact us directly via support@idlogic.co.uk detailing your order needs and we can repsond with a bespoke shipping cost to your address.
Returns (UK only) and Order Cancellations For returns and product refund information please contact us via support@idlogic.co.uk within 14 days of your order receipt. Once your order has been dispatched we are unable to refund postage costs.
If you wish to cancel your order please email support@idlogic.co.uk detailing the order reference number as soon as possible after your order confirmation. If your order has already been processed and dispatched before you receive a response from us, we will be unable to cancel your order and you will need to follow the returns process.